Shipping & Returns

Shipping

All orders will be charged a fee of $8 for USPS Priority Mail.

 

Delivery usually takes 3-4 business days, and longer during the winter holiday season or when there are extreme weather conditions, depending on destination.

 

We process orders during our store hours. We ship everything with United States Postal Service’s Priority Mail.

 

     Please support the United States Postal Service, and register to vote!

 

We will not be offering expedited shipping or International Shipping, until further notice.

Return/Exchange Basics:

 

- You may exchange an item for something else or you may have a store credit. We do not offer refunds. 

 

- Any item returned to the shop will be placed in “quarantine” for one week, while the pandemic continues.

- The item must be in its original condition, with packaging and tags still attached, and accompanied with the sales receipt or gift receipt.

 

- Items that have been worn, used, washed or are dirty, or are scented with perfume, smoke, or any other fragrances, will not be accepted for exchange or store credit. No exceptions.

 

- Undergarments, leggings, socks, and body care products may not be returned for any reason. 

 

- Calendars and date books are not returnable for any reason.

Return/Exchange for purchases made in our shop:

You have 7 days to make an exchange or receive a store credit.

 

If you must ship the item to the shop, we ask that you call us first. Let us check to see if the item you would like as an exchange is in-stock.

 

We cannot offer a refund or credit for your shipping cost to send the item back to us. Unless, of course, we have made a mistake on your order.

 

There will be an additional charge of $8 for shipping an exchanged item to you.

Return/Exchange for online purchases:

For purchases made on our website, we give you 7 days from the time your package was delivered to your address to contact us and begin the exchange process.

 

We ask that you call or email to begin the exchange. Let us check to see if the item you would like as an exchange is in stock. We cannot offer a refund or credit for your shipping cost to send the item back to us.

 

There is an additional charge of $8 for shipping an exchanged item to you. Let us know if you'll be in town at some point and you'd like to just pick up your exchange at the shop.

 

If you received an item that was damaged in transit, please call us immediately. If you are able, please send a photo of the item by email. If we can't replace the item, we will refund your purchase.

 

Send your item back to us at this address:

Santa Fe Hemp

105 East Water Street

Santa Fe, NM 87505